Frequently Asked Questions

1) How do I care for my succulents?
Care for succulents depends on the type of plant, but I have general guidelines to follow. Please refer to the care page. In general succulents are “easy,” but it does take time to gain experience and become skilled in growing these plants.

2) Should I use grow lights for my succulents?
Grow lights can keep succulents in excellent health, but are not necessarily needed. Please refer to the grow lights page.

3) How will my succulents be shipped?
Succulents will be shipped bare root, carefully wrapped in cushioning material.

4) How soon after I place my order will the plants ship?
I ship Sundays to minimize time in transit and avoid weekend delays if possible. After the order is placed the plants will have the soil removed and need to dry for 3-4 days before packing/shipping, so depending on what day the order is placed, it may take up to a week before shipping occurs.

5) How should I care for my plants upon unboxing?
An instruction sheet is included with orders. Be sure to follow the directions carefully to avoid any potential issues.

6) What if a plant is damaged during shipping?
I package my shipments as carefully as possible. That said, damage during shipping can happen. Usually this is very minor (a broken leaf or two), and not an issue. As the plants are travelling in a dark box it is normal that the colour can fade a little bit, and that the farina (wax layer) can rub off a little bit from the wrapping process. This is unavoidable, but colour will intensify with proper care. The vast majority of shipments have no issue, but if your plant is damaged or you are unsatisfied please email me with a picture and I will address the issue.

7) Can I pickup my order locally?
Absolutely! Local pickup gives a 5% discount off the total. Local pickup is available in Surrey, BC, at 65 Ave & 194 St (right on the Surrey/Langley border). Simply select “local pickup” at checkout and I will contact you to pick a day/time. Plants will be in nursery pots/soil.

8) Do you deliver?
No, unfortunately I do not have time to do deliveries as I work other jobs in addition to running Succuland by myself.

9) Do you offer bulk orders/wholesale pricing?
Not at this time. I am a professional grower, but small-scale/specialty and have limited grow space. Succulents grow slowly and have a long turnaround time (3 to 12+ months to propagate), so I do not have the capacity to fulfill bulk orders. Pricing is as listed on the website and is firm.

10) How do you grow your succulents?
I propagate succulents mainly by leaf, but also cutting or seed. I use a combination of grow lights, outdoor & greenhouse growing depending on the time of year. The care, grow light and about pages on this website essentially describe how I grow. There is a wealth of information online and on Youtube about succulent propagation, so I do not provide detailed guides. Propagation is a practice and an art that you learn through experience; if you want to learn, look up some info/videos online and just try it!

11) Are your succulents pest-free?
No grower of any type of plant can guarantee that all of their stock is 100% free of pests 100% of the time. That being said, my plants are about as close as you can get. Over the years I have dealt with just about every pest out there: aphids/mealybugs/scale/gnats/mites/powdery mildew/fungus/bacterial rot ETC! I have learned how to prevent and treat pests/disease as well as can be done. I rely mainly on good cultural practices to prevent problems: air flow, sterilized tools, good plant nutrition, good soil composition, beneficial microorganisms, regular inspection and quarantine protocols. If a pest or disease occurs I quarantine the plant and either destroy it or treat it, often with 50% isopropyl alcohol. If necessary I occasionally use insecticide, fungicide or bactericide to eradicate the issue (I have a BC pesticide applicator’s license).